This page explains how users of the Stepwize Android application can request the deletion of their account and all associated personal data. Stepwize is committed to respecting your privacy and giving you full control over your data.
⚠️ Account deletion is permanent and cannot be undone. Please read this page carefully before submitting a request.
To request deletion of your account and associated data, send an email to:
📧 contact@stepwize.fr
Subject: Account Deletion Request
Please include the email address associated with your Stepwize account.
Once received, your request will be verified and processed by our team. You will receive a confirmation reply when the deletion is complete.
Upon a confirmed deletion request, the following data will be permanently removed:
Certain data may be retained after deletion for the following reasons:
| Data | Reason for Retention | Retention Period |
|---|---|---|
| Server access logs | Security, fraud prevention, legal compliance | Up to 12 months |
| Anonymised usage statistics | Service improvement (no personal identifiers) | Indefinite (non-personal) |
| Data subject to legal hold | Applicable law or active legal proceedings | Duration of legal obligation |
Guides or recordings shared with and actively used by other members of your organisation may be subject to a separate review before deletion, to avoid disruption to your team.
Deletion requests are processed within 30 days of verification. In most cases, deletion is completed significantly sooner. You will receive an email confirmation once your account and data have been fully removed.
For any questions about this process, reach out to us at contact@stepwize.fr. You can also review our full Privacy Policy.